Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
So far so good!
Been hesitant before... After a year of working from home and bought low budget gaming chair; found that why not try SecretLab... It's really really million miles away from other brand.. It is no secret that it's comfort and care ... will save you on upcoming pain at your back etc...
One of the most comfortable chairs I have ever tried! I love how much it can tilt comfortably.
That's unbelieve-thinkable moments when using Secretlab Omega 2020 Series. Before this I used conventional chair while work and gaming session. That's make my butt and back hurt for the most of the time without proper support. Now, it's gone. THANKS SECRETLAB!!!
Love it. Very comfortable and good quality.