We're here to assist you.
What is your question about?
Each Secretlab chair is engineered to fit different builds. Our handy sizing calculator can help you see which model fits you best, based on your height and weight.
The Secretlab OMEGA is equipped with a thick layer of patent-pending cold-cure foam to provide optimal comfort and support for long hours. Its relatively compact design is a good fit for those who prefer a more snug sitting experience. In addition, it comes with a multi-functional tilt mechanism which enables the chair to effortlessly adapt to your sitting preferences. The seat base can tilt back when you lean into the chair, and you can then lock it at your desired angle of tilt.
On the other hand, the Secretlab TITAN is built for larger folks, featuring a taller backrest and a wider and deeper seat base. The leveled seat base also makes this a great option if you like to sit cross-legged. This chair is ideal for the users who are up to 200cm in height and 130kg in weight. It is also equipped with an integrated adjustable lumbar support system, which allows you to adjust the depth of lumbar support by simply turning the knob on the right of the backrest.
Secretlab chairs offer different leather and fabric options. Both offer a similarly great sitting experience, but they have different properties that make them suited to different use cases.
Here’s a look at how they differ:
Secretlab PRIME™ 2.0 PU leather is water-resistant—it won’t soak up liquid, so you can easily clean up any accidents. However, if you’re not a messy eater, SoftWeave™ Fabric is a great option as well.
If you frequently perspire while sitting in front of your chair, you might prefer the Secretlab SoftWeave™ Fabric. The threads are tightly woven for durability, but they still allow air to flow through, in this way reducing the build-up of heat.
- Ease of maintenance
PRIME™ 2.0 PU leather requires the occasional wipe-down to keep it in tip-top condition, but a slightly damp microfiber cloth should make quick work of dirt and light stains. On the other hand, while you don’t have to clean SoftWeave™ fabric as often, it will take more effort to get stains out if it gets dirty. To learn more, check out our helpful Aftercare Guide.
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Through the Secretlab website, the INIpay module is applied to support various payment methods such as credit cards, account transfers, and simple payments. Secretlab's official retailers operating in online marketplaces such as Coupang will allow customers to use a payment method that is relevant to the marketplaces.
We are only able to ship to residential or commercial addresses in South Korea and are unable to ship to PO Boxes. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer directly with Kyungdong delivery services after placing the order.
Our warehouse is based in Incheon and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 3 working days. Exceptions include distant locations* and stock availability.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Shipping costs generally hover around ₩19,000 via Kyungdong delivery services for one chair (our chairs are very heavy—a testament to their durability). Depending on your location, the final shipping cost will be calculated upon checkout at our shopping cart page. Also, we have free shipping promos from time to time, so do keep a lookout.
Our warranty policy can be summarized as follows:
- Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
- Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
- Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
Though we are unable to provide exchanges for our chairs at the moment, we do have a Return & Refund policy in place which you may refer to for more information on the process.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Support Form with photos of the affected area and your order number so our Support team can do their best to assist you.
We want you to love your chair! However, if you are not completely satisfied, we want to work with you to make things right. But before considering a return, don't forget that all our chairs are covered by our two-year warranty, which you can read up more on our Warranty Page.
To help you understand our refund/return policy better, refer here
Go To FAQ page
Your message has been submitted!
Thanks for getting in touch, our team will get back to you as soon as possible.
Oops! Something went wrong.
Kindly email us at firstname.lastname@example.org and our team will get back to you as soon as possible.