Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
This is the first chair that provide me the flexibility of lying flat and taking a nap during lunch time:) So confortable:)
sturdy and comfortable high quality
The chair definitely worth the price and wait. Nice design, good material, comfortable and customisable to individual needs. Evo 2022 ver adjustable lumbar and magnetic pillow help to reduces my back and neck pain from long hour of sit. The chair came with wonderful packaging and assemble service that worth the extra bucks, it was assembled in less than 10min and no mess was left be-hide.
Secretlab was well known as a gaming chair but no longer the case now! With the exceptional build and finish quality, it makes it so comfortable even at work! The Secretlab titan XL edition was spacious, something that you wont regret investing!
You won't regret getting the chair