Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
Titan 2020 is better in all aspects than my old gaming chair(dx racing series 2016): better form and size - wider and much more comfortable, with 4d armrests i can fit it perfectly in width and it's softer, integrated lumbar support much better for my back than separate pillow, head pillow fits me perfectly, fabric much more comfortable and breathable than pu, hope this fabric also will be more durable tnan pu, even wheels is better, smoother. But my titan 2020 isn't ideal, it have some cons: integrated lumbar support makes loud and annoying scratchy sound, flimsy height adjustment handle, tilt handle is normal.
This chair is "far king" sick!!!!! I admit when I put it together and sat on it my first though was....This is hard and not comfy... what have I just bought???? Then it molded to my body and it is the BEST computer chair I've ever sat it. I have a twisted pelvis and most chairs are bad and hurt my back after a while. No this thing!! I sit in it rather than the couch. I love thischair and wish I took it to work with me as I work away FIFO. Definitely thinking about getting one for work!!!!!!!!!! Also speedy delivery and great service 10/10!!!!!!!!!
I purchased the Titan Dota2 Edition a few months ago and I am extremely happy with this product. It takes comfort to a whole new level, the 4D armrest allow me to adjust the arms to how I feel comfortable. The backrest lets me nap while watching movies. I highly recommend this product.
Very comfortable, if the leather could be cooler in the warm days will be good
Absolute goated chair do not regret whatsoever.