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Hello, this is Secretlab Korea.
Please see below for the shipping and customer support schedule during the December public holidays.
■ Shipping closures (both shipping and customer service will be closed), Dec 25 (Thur) – Christmas
Resumption date of delivery : [ Sequential shipment from December 26 (Fri) ]
* Due to the increase in order volume before and after the holidays, shipping may be partially delayed.
* Customer center will also be closed during the holidays,
Inquiries will be answered sequentially from the next business day.
Due to the high volume of inquiries during our pop-up store event, please note that responses may take 2–3 business days.
CS phone support is currently unavailable and will resume on Monday, December 29.
Until then, please submit your inquiry through the link below, and we will respond in the order
INFO → Contact→ Submit Contct Form → Get Started
We kindly ask for your understanding, and we will assist you as quickly as possible.
Thank you.