You can perform a quick reset of your Secretlab MAGNUS Pro by pressing and holding the “Down” button until “RST” is displayed on the digital panel and a beep is heard.

If your standing desk remains unresponsive, please disconnect it from power and allow the Control Box to rest for at least 10 seconds, before reconnecting it to power.

Do also check that the Control Box is securely attached to the metal desk top, all cables are properly connected and there are no obstructions which may trigger the anti-collision system.

If the above steps do not resolve the issue or there is a specific error code showing in the digital panel, please refer to our Troubleshooting Guide. Should your issue persist, please get in touch with our Support team via our Contact page.

Due to the size and weight of some of our parcels, couriers may not be able to deliver the parcel to your doorstep if your apartment is located above the ground floor and your building is without an elevator and does not have direct lift access.