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Before You Buy

Every Secretlab chair you buy is an investment in the science of sitting. We put all our materials, components and chairs through rigorous tests that far exceed industry standards, so you know they’re really built to last. Every design change we make is grounded in data and feedback drawn from testers in our research lab and over 1 million users worldwide. To make sure we get even the little things right, we also put together an independent Ergonomics Advisory Board comprising experts in the fields of biomechanics, orthopedics and more to facilitate extensive ergonomic studies and product development reviews.

On top of that, the benefits of economies of scale have allowed us access to state-of-the-art manufacturing technologies and to invest even more in new features, enabling us to further push the boundaries of comfort.

The Secretlab TITAN Evo 2022 is shaped to support you in a healthy, neutral posture, while distributing weight evenly and relieving peak pressure zones. It leverages cutting-edge engineering to offer more advanced personalization, including our new 4-way L-ADAPT™ Lumbar Support System and CloudSwap™ replacement system for our 4D armrests. We continue to break new ground with our upholstery — Secretlab NEO™ Hybrid Leatherette and SoftWeave™ Plus fabric are our most advanced materials to date, bringing together both looks and performance.

Finally, we believe in taking care of you directly. By cutting out the middleman and selling directly to you, we get rid of extra expenses like retailer and distributor margins and storefront costs. These cost savings are then passed on to you, so you get the best value when you buy from us.

No. The Secretlab TITAN Evo 2022 comes in three sizes, allowing us to accommodate those of you who prefer the size of the Secretlab OMEGA, while making it a lot easier to find the perfect fit for yourself. In addition, it brings together the best of the Secretlab OMEGA and TITAN in one chair, so you don’t have to give up any features in order to achieve a better fit.

Compared to the Secretlab OMEGA, the Secretlab TITAN Evo 2022 (Size Small) is sized to fit more petite individuals even better. If you need help choosing a size, our handy sizing calculator can give you a recommendation based on your height and weight.

We also encourage you to check our Resources page for the full measurements of all our chair sizes.

Our new-generation upholsteries have been engineered for different properties. You might find one more suitable than the other, depending on your needs.

Here’s a look at how they differ:

  • Spill-resistance
    Secretlab NEO™ Hybrid Leatherette is water-resistant — it won’t soak up liquid, so common spills are easily cleaned up. We recommend this over SoftWeave™ Plus fabric if you eat frequently at your desk and are prone to accidents.
  • Breathability
    If you perspire frequently at your desk, Secretlab SoftWeave™ Plus is a good pick. High-strength yarn fibers are looped tightly for durability, but they still allow air to flow through for unmatched breathability. We’ve improved on the breathability of SoftWeave™ Plus as well, so you stay cool during the long summer days.
  • Maintenance
    Secretlab NEO™ Hybrid Leatherette requires only the occasional wipe-down to keep it in tip-top condition, and a slightly damp microfiber cloth should make quick work of dirt and light stains. SoftWeave™ Plus fabric requires less cleaning, and loose particles are easily vacuumed up. However, any stains will be tougher to remove.

For more maintenance tips, check out our helpful Aftercare Guide.

Secretlab is 100% online when we interact with our customers. With the saved costs that occur from offline retail or storage, we re-invest this worldwide savings into technology development to come up with the best materials for our chairs. As a chair specialist, we aim to deliver the best value to our customers. You can meet Secretlab products through the official Secretlab website and through the official online marketplaces such as Naver Smartstore, Coupang and 11 street.

Secretlab ships directly to customers in over 60 countries worldwide. Our products are also available through marketplaces like Amazon, Lazada, Shopee, and Tokopedia in select countries.

To ensure that you receive an authentic product and the best possible experience, we strongly encourage you to purchase your chair directly from our official website or the following marketplaces. For the full list of authorized channels in your country or region, please refer below:

Our website is available mainly in English. However, to improve accessibility for international customers, we also support different languages in select regions.

We’ve put together the list of supported languages here:

  • United States, Canada, United Kingdom, Australia, New Zealand, Singapore, Malaysia – English
  • European Union – English, German, French, Spanish, Italian
  • Korea – English, Korean
  • Japan – Japanese
  • The Philippines – English (Shopee and Lazada)
  • Thailand – English (Lazada), Shopee (Thai)
  • Indonesia - English (Shopee), Bahasa (Tokopedia)
Orders & Payment

Through the Secretlab website, the INIpay module is applied to support various payment methods such as credit cards, account transfers, and simple payments. Secretlab's official retailers operating in online marketplaces such as Coupang will allow customers to use a payment method that is relevant to the marketplaces.

We work hard to dispatch all orders as quickly as possible, so your order may already be on its way to you. As a result, we recommend double-checking your order at checkout. However, you can still reach out to our support team via the Contact Form. We’ll do our best to assist you.

Unfortunately, we’re unable to cancel your order once it ships.

Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. When your order ships, you’ll then receive a shipping confirmation email with tracking information.

Pre-Order
The estimated shipping date for pre-order products can be found in your order confirmation email and invoice. This date is an estimate of when your order will be back in stock and shipped to you.

Once your order arrives at our warehouse, our team will work to dispatch it as soon as possible. You’ll then receive a shipping email with tracking details.


Shipping

Shipping costs generally hover around ₩19,000 via Kyungdong delivery services for one chair (our chairs are very heavy—a testament to their durability). Depending on your location, the final shipping cost will be calculated upon checkout at our shopping cart page. Also, we have free shipping promos from time to time, so do keep a lookout.

We are only able to ship to residential or commercial addresses in South Korea and are unable to ship to PO Boxes. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer directly with Kyungdong delivery services after placing the order.

Our warehouse is based in Incheon and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 3 working days. Exceptions include distant locations* and stock availability.

* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.


Warranty, Refund & Return

Our warranty policy can be summarized as follows:

  • Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
  • Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
  • Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.

Read our full warranty statement here

We do not offer exchanges for our products at the moment. However, we do have a Return & Refund policy in place which you may refer to for more information.

In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Contact Form with photos of the affected area and your order number. Our support specialists will do their best to assist you.

The Secretlab 5-Year Extended Warranty Program is only available to Secretlab 2022/2020 series chairs.

If you have purchased a Secretlab TITAN Evo 2022 or 2020 Series model, simply post a photo of your new chair on social media — including Facebook, Instagram, Twitter, Reddit, YouTube or Twitch — with the hashtag #secretlab. Make sure your post is set to public, and then submit the post URL on our Warranty Extension page.

You should receive an email update within 5 working days.


Assembly & Care of Products

Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.

The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.

If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.

We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.

We do not ship pre-assembled products to ensure that they do not get damaged during transport. However, we’ve done our best to simplify the process by including a detailed assembly guide with every product. Alternatively, you can refer to the full assembly video on our Resources Page for a step-by-step visual walkthrough.

Under certain conditions, magnets may interfere with medical devices. The neodymium magnets we use have been extensively tested for safety and interference, but we strongly recommend consulting your doctor or device manufacturer for specific guidelines if you have a medical implant.

To avoid any potential interactions with your device, keep the magnetic head pillow and armrests a safe distance (30cm / 12 inches) away from your medical device.

Small magnets may also pose a choking hazard and are dangerous if swallowed. Keep them away from children and pets.

The neodymium magnets found on the head pillow, armrest tops and side covers of the Secretlab TITAN Evo 2022 have been extensively tested for safety and interference. They should not interfere with electronic devices like smart watches and wireless charging devices.

The head pillow and side covers are also a safe distance away from where electronic devices are usually placed. Additionally, the magnets on the armrest covers are insulated by a thick PU layer and should not affect smart watches.

You can move the armrests closer to you by pressing the black button on the inner edge of the armrest and sliding the armrest top inward. To move them even closer, unscrew the three M8 screws holding each armrest in place under the seat base and shift both armrests closer. Tighten the screws to fix the armrests in their new position.

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