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Before You Buy
Since its founding in 2014, Secretlab has effectively set a new standard for gaming chairs. The 2020 Series raises the bar even further, featuring durable and supple PRIME™ 2.0 PU leather, full-metal 4D armrests, and memory foam head and lumbar pillows. Secretlab chairs are made only from top-of-the-line materials and components, and we’ve worked with scientists at the Agency for Science, Technology and Research (A*STAR) to stress test and certify our upholstery for extreme durability and quality.
When you buy a Secretlab chair, you know you’re getting quality that is the result of years of R&D work and ceaseless iteration. The Secretlab 2020 Series is also backed up by a 5-year Extended Warranty, far exceeding the industry standard. Put simply, we’re prepared to stand behind our chairs for a long time.
In addition, Secretlab chairs are designed to combat poor posture, one of the most common causes of chronic back pain. Our specially formulated Cold-Cure Foam Mix is just the right balance between firm and soft, offering remarkable support and comfort. The included memory foam lumbar pillow shores up your lower back and relieves strain on your spine, while the adjustable 4D armrests let you rest your elbows, taking the pressure off your shoulders and neck. The chair effectively adapts to you, featuring also a multi-tilt mechanism with tilt lock that lets the seat base tilt back when you lean into the chair.
Finally, we believe in taking care of you directly. By cutting out the middleman and selling directly to you, we get rid of extra expenses like retailer and distributor margins and storefront costs. These cost savings are then passed on to you, so you get the best value when you buy from us.
Each Secretlab chair is engineered to fit different builds. Our handy sizing calculator can help you see which model fits you best, based on your height and weight.
The Secretlab OMEGA is equipped with a thick layer of patent-pending cold-cure foam to provide optimal comfort and support for long hours. Its relatively compact design is a good fit for those who prefer a more snug sitting experience. In addition, it comes with a multi-functional tilt mechanism which enables the chair to effortlessly adapt to your sitting preferences. The seat base can tilt back when you lean into the chair, and you can then lock it at your desired angle of tilt.
On the other hand, the Secretlab TITAN is built for larger folks, featuring a taller backrest and a wider and deeper seat base. The leveled seat base also makes this a great option if you like to sit cross-legged. This chair is ideal for the users who are up to 200cm in height and 130kg in weight. It is also equipped with an integrated adjustable lumbar support system, which allows you to adjust the depth of lumbar support by simply turning the knob on the right of the backrest.
Secretlab chairs offer different leather and fabric options. Both offer a similarly great sitting experience, but they have different properties that make them suited to different use cases.
Here’s a look at how they differ:
Secretlab PRIME™ 2.0 PU leather is water-resistant—it won’t soak up liquid, so you can easily clean up any accidents. However, if you’re not a messy eater, SoftWeave™ Fabric is a great option as well.
If you frequently perspire while sitting in front of your chair, you might prefer the Secretlab SoftWeave™ Fabric. The threads are tightly woven for durability, but they still allow air to flow through, in this way reducing the build-up of heat.
- Ease of maintenance
PRIME™ 2.0 PU leather requires the occasional wipe-down to keep it in tip-top condition, but a slightly damp microfiber cloth should make quick work of dirt and light stains. On the other hand, while you don’t have to clean SoftWeave™ fabric as often, it will take more effort to get stains out if it gets dirty. To learn more, check out our helpful Aftercare Guide.
Secretlab NAPA leather is our most luxurious upholstery offering. Made from genuine animal hide, it is buttery-soft and exceptionally cool to touch. This is the same leather used by luxury automobiles and boutique bags, and it is both very breathable and durable.
On the other hand, Secretlab PRIME™ 2.0 PU leather is a more accessible option that has been engineered to have the right amount of flex and softness without sacrificing any durability. It was designed to be easy to maintain and also contains no animal byproducts.
Regardless of the type of leather you pick, we recommend practicing a regular care regime to ensure it stays in tip-top condition for longer. For some quick tips, check out our Aftercare Guide.
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Each Secretlab chair has a different weight limit:
- Secretlab OMEGA - 110kg
- Secretlab TITAN - 130kg
While our chairs are actually rated for higher loads, we arrived at these recommended weight limits after rigorous testing to determine what would provide you with the safest and most optimal experience.
Secretlab is 100% online when we interact with our customers. With the saved costs that occur from offline retail or storage, we re-invest this worldwide savings into technology development to come up with the best materials for our chairs. As a chair specialist, we aim to deliver the best value to our customers. You can meet Secretlab products through the official Secretlab website and through the official online marketplaces such as Naver Smartstore, Coupang and 11 street.
Secretlab ships directly to customers in over 60 countries worldwide. To make things more convenient for you, Secretlab is also available through marketplaces like Amazon, Lazada, Shopee, and Tokopedia in select countries.
In order to ensure that you receive an authentic product and the best possible experience, we strongly encourage you to purchase your chair through our official website or the following marketplaces. For the full list of authorized channels in your country or region, please refer below:
- United States
- United Kingdom
- European Union
- New Zealand
- South Korea
- The Philippines
The Secretlab website is available mainly in English. However, to facilitate a more accessible and convenient shopping experience for our international customers, we also support different languages in select regions.
For a full list of the different languages that you can view our website in, please refer below:
- United States, Canada, United Kingdom, Australia, New Zealand, Singapore, Malaysia – English
- European Union – English, German, French, Spanish, Italian
- Korea – English, Korean
- Japan – Japanese
- The Philippines – English (Shopee and Lazada)
- Thailand – English (Lazada), Shopee (Thai)
- Indonesia - English (Shopee), Bahasa (Tokopedia)
Orders & Payment
Through the Secretlab website, the INIpay module is applied to support various payment methods such as credit cards, account transfers, and simple payments. Secretlab's official retailers operating in online marketplaces such as Coupang will allow customers to use a payment method that is relevant to the marketplaces.
We work to have all orders dispatched to you soonest possible and so at times, the order may already be on its way to you. Therefore, we always recommend for you to check on your order at checkout.
However, if your order is already on its way to you, please reach out to our support team via the Contact Form as soon as possible and they will do their best to assist you with re-routing the order on a best effort basis.
Shipping costs generally hover around ₩19,000 via Kyungdong delivery services for one chair (our chairs are very heavy—a testament to their durability). Depending on your location, the final shipping cost will be calculated upon checkout at our shopping cart page. Also, we have free shipping promos from time to time, so do keep a lookout.
We are only able to ship to residential or commercial addresses in South Korea and are unable to ship to PO Boxes. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer directly with Kyungdong delivery services after placing the order.
Our warehouse is based in Incheon and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 3 working days. Exceptions include distant locations* and stock availability.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Warranty, Refund & Return
Though we are unable to provide exchanges for our chairs at the moment, we do have a Return & Refund policy in place which you may refer to for more information on the process.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Support Form with photos of the affected area and your order number so our Support team can do their best to assist you.
The Secretlab 5-Year Extended Warranty Program is only available to Secretlab 2020 Series chairs.
If you recently purchased a 2020 Series model, simply post a photo of your new chair on social media—this applies to Facebook, Instagram, Twitter, Reddit, YouTube or Twitch—with the hashtag #Secretlab. Make sure your post is set to public, and then submit the post URL on our Warranty Extension page.
You should receive an email update regarding your application within 5 working days.
Assembly & Care of Products
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
To ensure safe delivery, Secretlab chairs are delivered to the customer in a semi-assembled, safe packaging. Anyone can assemble a chair by referring to the enclosed assembly guide and the assembly video uploaded on the website/Youtube. As we have used the best material, it is heavier than a regular chair, so it is easier to assemble if two people were to assemble it together.