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Before You Buy

Each Secretlab chair is engineered to fit different builds. Our handy sizing calculator can help you see which model fits you best, based on your height and weight.

The Secretlab OMEGA is equipped with a thick layer of patent-pending cold-cure foam to provide optimal comfort and support for long hours. Its relatively compact design is a good fit for those who prefer a more snug sitting experience. In addition, it comes with a multi-functional tilt mechanism which enables the chair to effortlessly adapt to your sitting preferences. The seat base can tilt back when you lean into the chair, and you can then lock it at your desired angle of tilt.

On the other hand, the Secretlab TITAN is built for larger folks, featuring a taller backrest and a wider and deeper seat base. The leveled seat base also makes this a great option if you like to sit cross-legged. This chair is ideal for the users who are up to 200cm in height and 130kg in weight. It is also equipped with an integrated adjustable lumbar support system, which allows you to adjust the depth of lumbar support by simply turning the knob on the right of the backrest.

The Secretlab TITAN XL is a larger version of the TITAN. It retains all its features, but is up to 25% larger and comes with an even taller backrest. Its side wings are smaller but wider too, creating an even more spacious environment. It is designed for users up to 208cm in height and weighing up to 180kg.

All Secretlab chairs come with large and sturdy XL PU caster wheels, which are designed to glide smoothly over most surfaces without damaging them.

Secretlab chairs offer different leather and fabric options. Both offer a similarly great sitting experience, but they have different properties that make them suited to different use cases.

Here’s a look at how they differ:

  • Spill-resistance
    Secretlab PRIME™ 2.0 PU leather is water-resistant—it won’t soak up liquid, so you can easily clean up any accidents. However, if you’re not a messy eater, SoftWeave™ Fabric is a great option as well.
  • Breathability
    If you frequently perspire while sitting in front of your chair, you might prefer the Secretlab SoftWeave™ Fabric. The threads are tightly woven for durability, but they still allow air to flow through, in this way reducing the build-up of heat.
  • Ease of maintenance
    PRIME™ 2.0 PU leather requires the occasional wipe-down to keep it in tip-top condition, but a slightly damp microfiber cloth should make quick work of dirt and light stains. On the other hand, while you don’t have to clean SoftWeave™ fabric as often, it will take more effort to get stains out if it gets dirty. To learn more, check out our helpful Aftercare Guide.

Secretlab NAPA leather is our most luxurious upholstery offering. Made from genuine animal hide, it is buttery-soft and exceptionally cool to touch. This is the same leather used by luxury automobiles and boutique bags, and it is both very breathable and durable.

On the other hand, Secretlab PRIME™ 2.0 PU leather is a more accessible option that has been engineered to have the right amount of flex and softness without sacrificing any durability. It was designed to be easy to maintain and also contains no animal byproducts.

Regardless of the type of leather you pick, we recommend practicing a regular care regime to ensure it stays in tip-top condition for longer. For some quick tips, check out our Aftercare Guide.

Secretlab is 100% online when we interact with our customers. With the saved costs that occur from offline retail or storage, we re-invest this worldwide savings into technology development to come up with the best materials for our chairs. As a chair specialist, we aim to deliver the best value to our customers. You can meet Secretlab products through the official Secretlab website and through the official online marketplaces such as Naver Smartstore, Coupang and 11 street.

Secretlab ships directly to customers in over 60 countries worldwide. Our products are also available through marketplaces like Amazon, Lazada, Shopee, and Tokopedia in select countries.

To ensure that you receive an authentic product and the best possible experience, we strongly encourage you to purchase your chair directly from our official website or the following marketplaces. For the full list of authorized channels in your country or region, please refer below:

Our website is available mainly in English. However, to improve accessibility for international customers, we also support different languages in select regions.

We’ve put together the list of supported languages here:

  • United States, Canada, United Kingdom, Australia, New Zealand, Singapore, Malaysia – English
  • European Union – English, German, French, Spanish, Italian
  • Korea – English, Korean
  • Japan – Japanese
  • The Philippines – English (Shopee and Lazada)
  • Thailand – English (Lazada), Shopee (Thai)
  • Indonesia - English (Shopee), Bahasa (Tokopedia)
Orders & Payment

Through the Secretlab website, the INIpay module is applied to support various payment methods such as credit cards, account transfers, and simple payments. Secretlab's official retailers operating in online marketplaces such as Coupang will allow customers to use a payment method that is relevant to the marketplaces.

We work hard to dispatch all orders as quickly as possible, so your order may already be on its way to you. As a result, we recommend double-checking your order at checkout. However, you can still reach out to our support team via the Contact Form. We’ll do our best to assist you.


Shipping

Shipping costs generally hover around ₩19,000 via Kyungdong delivery services for one chair (our chairs are very heavy—a testament to their durability). Depending on your location, the final shipping cost will be calculated upon checkout at our shopping cart page. Also, we have free shipping promos from time to time, so do keep a lookout.

We are only able to ship to residential or commercial addresses in South Korea and are unable to ship to PO Boxes. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer directly with Kyungdong delivery services after placing the order.

Our warehouse is based in Incheon and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 3 working days. Exceptions include distant locations* and stock availability.

* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.


Warranty, Refund & Return

We do not offer exchanges for our products at the moment. However, we do have a Return & Refund policy in place which you may refer to for more information.

In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Contact Form with photos of the affected area and your order number. Our support specialists will do their best to assist you.

The Secretlab 5-Year Extended Warranty Program is only available to Secretlab 2020 Series chairs.

If you recently purchased a 2020 Series model, simply post a photo of your new chair on social media—this applies to Facebook, Instagram, Twitter, Reddit, YouTube or Twitch—with the hashtag #Secretlab. Make sure your post is set to public, and then submit the post URL on our Warranty Extension page.

You should receive an email update regarding your application within 5 working days.


Assembly & Care of Products

Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.

The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.

If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.

We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.

To ensure safe delivery, Secretlab chairs are delivered to the customer in a semi-assembled, safe packaging. Anyone can assemble a chair by referring to the enclosed assembly guide and the assembly video uploaded on the website/Youtube. As we have used the best material, it is heavier than a regular chair, so it is easier to assemble if two people were to assemble it together.

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